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Preserving Knowledge, Preventing Disaster | Daniel Cunningham from Leonardo247

Daniel Cunningham was running a property management company in Los Angeles when a boiler in one of his buildings overheated and caught fire. Thankfully, no one was hurt, but the residents lost hot water, rent credits had to be given to over 300 people, and the new boiler could only be installed via helicopter.

The community managers simply didn’t know that vendors needed to be maintaining the equipment. Now they knew—but for how long? Managing a building is more than just maintaining heating and plumbing, it’s about maintaining institutional knowledge.

Buildings are made up of exceedingly complex systems and components that require an in-depth understanding that is easily lost from one manager to the next. And it’s not just the inner workings of a building that need to be understood—it’s marketing, real estate law, finance, and more.

Daniel’s first thought was to author a book on the subject. His better thought was to start a new company, Leonardo247.

In this edition of UpTech Report, Daniel tells the story of Leonardo247’s inspiration, and how it’s helping companies avoid the next disaster.

More information: https://leonardo247.com/


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